The ability to effectively communicate is vital to business success.  For a company looking to grow, decrease costs, improve employee productivity, facilitate customer relationships, and improve customer service switching for from a landline or a PBX on-site phone system to a UCaaS VoIP system may be a no brainer.   

Solutions Overview | Crexendo VIP Cloud Phone Systems

It is important for you consider a few factors when selecting your phone systems.  Examining the pros and cons of cloud communication vs on-premises phone systems can help you to determine the best strategy for your organization.  While there are a few solutions in the marketplace, we’re going to specifically investigate the Crexendo Cloud Business Phone systems here.

Today’s business “Word of the Day” is Simplify

Business moves way too fast, simplifying as many processes and workflows as possible can produce large improvements in your bottom line. 

A cloud-based provider means you’ll no longer needs to work with separate providers for voice, conference, video, and faxing.  This helps in managing costs, with bundled pricing and subscription plans as all services on the same network with one service price.  

Let’s break this down to dollars and cents. 

Since the early 2000’s when mobile phone became cost effective for the individual, the appeal to also use personal phones for business use has been made. While a generally effective solution to cover the gap of connectivity for small businesses, the adoption has evolved into a logistical nightmare of sorts. 

The employee who uses their personal device captures all calls, all messages, and all data on their own device does so with little to no oversite for the organization.  Your employee leaves, the data leaves…in theory, the customer travels with the employee. 

Managing devices can also be tricky for your IT department.  So, what can you do?

What are the benefits of the Crexendo VIP Cloud-based phone solutions for a small business?

In a fast-growing company of 5-10 employees the ROI of switching to a cloud-based solution can be realized early and will continue to be cost effective in the future.  Imagine unlimited calling and faxing, number portability, auto attendant, voicemail to email (personal favorite feature), instant conference calls and HD Voice Quality when considering.

1. Video and Conference Calling
   1. Video and conference calling are no longer add-on expenses.  A VoIP cloud communication system increases flexibility by offering both traditional calling and video conferencing with HD quality, one-to-one, group, or webinar-style meetings for up to 200 attendees.  (Added bonus: those webinar meetings can be internal or external for training, content creation, lead generating options.)

• Improved Team and Client Interactions
  • Does it feel like there is a disconnect between your inner departments?  Calls are lost, messages are missed.  You can easily streamline your internal and external workflows.  Integrate voice mail (to your desk or mobile phone), Fax, messaging, Team Chat (so you can drop that Slack subscription) and other powerful integrations. 

• Omnichannel Cloud Contact solutions
  • We get it, you like your phone.  Streamlining devices on the Crexendo platform is easy.  It doesn’t matter if you use your mobile, the company mobile, a browser-based phone or traditional desk phone the power of Crexendo is with you.  As you scale, adding devices is a piece of cake too.

So, let’s talk about that elephant, Downtime….

We get it, your business only works when the phones do (more or less), so uptime is a major concern.  What if you had the option of 100% uptime with available data centers day or night, guaranteed?  There aren’t many providers out there that will stand behind an 100% Uptime Guarantee, but Crexendo will. 

The VIP Platform is hosted in geo-redundant Tier 5 Data Centers allowing Crexendo to provide a level of resiliency and reliability which they are backing up with their guarantee. In this work from anywhere world is this what your business needs?  Crexendo monitors your services and your data 24/7, and then back it up with Amazon Web Services so that you can be assured that your communications are fully redundant and resilient and PCI/HIPPA Compliant.

Does Crexendo VIP integrate with my stack?

In short, yes.  There are over 300 SaaS applications that Crexendo VIP can integrate with so it doesn’t matter if you are using HubSpot, Salesforce, or ConnectWise others…odds are great that the integration is already there.  Hiring a fleet of developers to create the integration can be costly, and time prohibitive which is why it’s nice to know that the details are already done.

What if my business needs upgraded phones and devices?

There are plenty of device options out there, so when you say that they’re all just phones remember back to the last poor audio, glitchy phone your business had.  Dropped calls, hollow sound quality, the worst.  Crexendo Advanced VIP Devices are the next generation of HD-Quality cloud business devices.  Because they’re Crexendo, they come with a lifetime warranty. 

Whichever phone device you choose, and wherever you place it you can be confident that your support will come with US based experts who are professional with a focus on data security.  To determine if a Crexendo VIP solution will work for your business and to understand what that engagement will look like, it’s best to schedule a communications environment assessment today.