ABT Help Desk & Device Support
Support when
your team needs it.
Phone, email, and chat-based device support for Colorado businesses — copiers, printers, MFPs, and IT endpoints. Have your business name, device DB number, and issue description ready for the fastest response.
Submit a Support Request
Have your business name, device DB#, and issue description ready.
Or call us: 303-778-0600
How to reach us
Three ways to get help fast
Choose the channel that works best. All channels connect to the same U.S.-based support team.
Call Direct
Fastest resolution for active device issues. Speak with a technician immediately — no hold queues for urgent problems.
303-778-0600 →Live Chat
Submit via our managed services chat portal — ideal for non-urgent questions, ticket tracking, or when you can’t be on a call.
Open Chat Portal →Web Request
Log a support ticket online anytime. Include your device DB number so our team can triage before calling you back.
Submit a Ticket →What ABT Help Desk covers
Device support that goes beyond break-fix
Whether it’s a paper jam at 8am or a scanning workflow that stopped working, our help desk resolves it — and documents the pattern so it stops happening.
Device & Print Support
- Device operation and error code troubleshooting
- Paper jam resolution and tray configuration
- Toner cartridge, staple, and waste toner bottle guidance
- Consumable replenishment and ordering support
- Scan-to-email and scan-to-folder setup
- Copy, fax, and print job parameter configuration
- Driver installs and printer queue troubleshooting
- Copier maintenance and cleaning guidance
IT & Endpoint Support
- Endpoint monitoring and issue detection
- Password resets and account access support
- Network and device connectivity issues
- Software installation and configuration guidance
- Remote diagnostic and screen-share support
- Escalation to onsite technician when needed
- Co-managed IT ticket overflow for internal teams
- Documentation and recurring issue tracking
New device onboarding
On-site training included with every new device
When ABT installs a new device, we don’t hand you a manual. Our team conducts on-site training in small groups so end-users can ask questions and configure jobs in real time — tailored to your team’s actual workflows.
Request a Training SessionSupported manufacturers
Need more than break-fix?
Managed IT covers the whole stack.
ABT Managed IT Services includes help desk, 24/7 monitoring, endpoint security, backup & DR, and vCIO strategy — with a predictable monthly cost.
Colorado service area