Copier Contracts | Are Guarantees from a Copier Company Important?


Every copier company worth your business should in some way shape or form offer guarantees to give you insight into the type of organization they are.  Typically, these stem from internal conversations that help the leadership team guide the rest of the team on how business should and will be conducted.  Some business technology companies do not offer transparent guarantees so it’s important you investigate before you begin contract terms and negotiations. 

Are Guarantees from a Copier Company Important?

ABT has the Industry Leading Guarantees and promises you can count on.  You can rely on us to keep our word, be transparent and make the sales process extremely comfortable.  We love serving our customers, and our customers seem to love us (as demonstrated by our 4.9 average Google Reviews.)

Our great service is the result of our business philosophy (and a really great service team!).  We believe in being totally open with our customers.  We humbly acknowledge we have award-winning integrity, receiving a “Best Business Printer and Copier Company in Colorado” award and we are an ENX Magazine Elite Copier Dealership.  Compare our guarantees to other Information Technology and copier companies and we think you will be impressed. 

What’s in a Copier Contract Guarantee?

We sell great devices from the biggest names in copier and printer manufacturers (like Epson, HP, Canon, Xerox, and Kyocera) but know sometimes things happen.  We have the expertise to deal with unavoidable problems.  We view them as growth opportunities.  We will own challenges and solve them.   

Our goal is to provide you with the best customer experience you have ever had.  We recognize you have important work to do, and your machine is more than a way to make copies.   Often, it is your communication tool and facilitates business performance. 

  1. ABTs Price Match Guarantee

“ABT will match any documented lower priced competitive quote on comparable equipment any time before you sign the order.”

Why:  We understand that you want the best price with the best value for your business.  Competitors may offer you a better price, but before you sign off on that contract, read the fine print.  Are you sure you have an apples-to-apples offer that makes sense to your goals.


Value is important. While we aren’t always the cheapest, we do focus on ensuring that your experience with us is seamless.  Because we believe in transparency, we’ll walk you through the fine details of the agreement so that as the engagement goes on, there won’t be any surprises.  We feel like this better for both of us.

2. ABTs 30-Day Unconditional Money Back Guarantee

“If for any reason you decide you are not satisfied with the machine purchased, you may return it for a full refund of the original purchase price. This applies to leases too!”

Why:  Buyer’s remorse happens.  Maybe it wasn’t the right device, maybe it isn’t integrating the way you hoped it would.  We don’t want you stuck with a device you don’t like.  If you decide in the first 30 days that this isn’t the solution you hoped it would be, we’ll give you a full refund of the original purchase price. 

3. ABT’s Risk Free Lease Upgrade Guarantee

“You are eligible to upgrade to ABT’s latest line of digital equipment with equal or higher capabilities at any time during a 12, 24, or 36‐ month lease without being responsible for the balance of monthly payments owed on the equipment portion of the lease.”

Why: Technology happens.  When you’re looking at the best copier for your office the one you and your account executive agree upon might be the best option at that time.  But, what if there’s a manufacturer upgrade on the next copier model that suits your organization just a little bit better.  We think you should be allowed to upgrade to that model, plain and simple. 

4. ABT’s  30-Minute Telephone Response Time

“ABT technicians will call you within 30 minutes of placing your service call to confirm estimated time of arrival.”

Why: Communication is key.  We understand that downtime affects your entire organization.  Getting back online and continuing your business workflow without interruption is essential.  This is why we promise that you will receive a call from our dispatch team within 30 minutes of placing your service call to confirm our repair window.  That way, you know.  And isn’t knowing half the battle.

5. ABT’s 7-Days A Week Service & Repair

“Most companies stop at 5 days a week. Not us! For those with demanding schedules and deadlines, we offer machine service & repair 7-days-a-week, 8am ‐ 8pm at no additional cost.”

Why: It happens, and usually when it’s not very convenient.  Your copy machine needs a repair, and you need copies.  Most copier companies only offer Monday – Friday service. 

If only your printer understood.  Since it doesn’t, we off your copy machine service & repair 7-days-a-week, 8am to 8pm and we’ll do it at our Monday through Friday service rate.  Less details to worry about means you can focus on getting your actual work done.


6. ABT’s 4-Hour Maximum On-Site Response Time for MFPs

“If we miss the maximum response time on a specific device during a calendar month and your machine is down, Automated will provide service and supplies for that device, free, for that month.”

Why: Because uptime matters.  It hasn’t happened yet, but should you ever find yourself in a situation where we missed the mark on response time for a specific device, we’ll make it up to you and give a little back.  It doesn’t make sense for us to charge you for a downed device that we didn’t bring back up.  Relationships matter.

7. ABT’s 95% Uptime Guarantee

“Automated guarantees 95% equipment uptime. Specifically, if your machine is inoperable for more than 5% over the course of one year, we will provide 2 months of free service and supplies.”

Why: Nobody wants a lemon. Nobody.  Sometimes, the device just doesn’t operate the way anyone wants it to.  If your ABT copier or printer is unusable for more than 5% over the course of the calendar year, you get 2 months free.  You might wonder how we can track that. 

This is a great time to mention our MPS program, which helps us make sure your devices are online and operable.  The managed print solution that we offer keeps your devices in check and can also auto order your toner products to really take stress off you and your team.

8. ABT’s All-Inclusive Monthly Service & Supply Contracts

“You have the option to cancel for any reason at any time with 30 days written notice. No additional charges for accessories, drums, or toner. All supplies (excluding paper & staples) and transparencies are included.”

Why: Please see #7.  You have a business to run, you don’t want to be wasting time on chasing toner orders.  Let our team manage your office devices so that you don’t have to.  To find out how much you can save, reach out today for a Risk-Free Print Environment Assessment.

9. ABT’s Guaranteed Month-to-Month Renewal Post Contract End Date

“When your contract expires, ABT guarantees that your devices will be placed on a month-to-month contract. We will not roll your agreement into an annual agreement.”

Why: This one is a biggie.  We talk a lot about the best copier companies in Colorado, and we try to stay away from calling out the worst.  Some copier companies will automatically enroll you in an annual contract if you do not cancel before the engagement is complete.  This makes them happy, but it’s not very good for your business. 

We understand that you may miss your renewal deadline, and we want to keep your devices active.  We’ll allow you to cancel the agreement with one month’s notice.  No annuals.  Your devices are likely ready for an upgrade and we want you empowered. 

Find out today what an ABT Guarantee difference can do for your business, schedule your Risk-Free Print Environment Assessment Now.


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