Crexendo vs RingCentral | Choosing the Best Phone Systems

When choosing a phone system for your business in Colorado, the decision can be as challenging as navigating the Rocky Mountains. Two notable contenders in the realm of cloud-based phone systems are Crexendo and RingCentral.

Both offer unique features, support, apps, devices, and have garnered varying reviews and satisfaction levels from users. In this comprehensive comparison, we’ll guide you through the ins and outs of both systems, helping you make an informed decision tailored to your business needs.

Crexendo Cloud Based & VoIP for Business

Crexendo: A Closer Look

Crexendo is a cloud-based, unified communications system offering a wide range of features tailored to small and medium-sized businesses. It’s known for its user-friendly interface and robust functionality.

Crexendo Support:

Crexendo prides itself on providing personalized customer service. They offer 24/7 support with a promise of short wait times and high-quality assistance. Many users in Colorado have praised their responsive and knowledgeable support team, noting that issues are typically resolved promptly and professionally.

Crexendo Apps:

The Crexendo Mobile app is a highlight, allowing users to take their office anywhere. It offers features like video conferencing, SMS, and voicemail management. Users appreciate its intuitive design and reliability. However, some have noted that while functional, it might not be as feature-rich as some competitors.

Crexendo Devices:

Crexendo offers a range of IP phones and equipment tailored to various business needs. Their devices are praised for being easy to set up and use, with many appreciating the seamless integration with the Crexendo platform.

Crexendo Online Reviews and Satisfaction:

Generally, Crexendo receives positive reviews, especially for customer service and ease of use. However, some Colorado businesses have mentioned a desire for more advanced features and integrations. Overall, satisfaction seems high among small businesses that prioritize customer service and user-friendly tools.

RingCentral: A Comprehensive Overview

RingCentral is a giant in the cloud communication arena, offering a plethora of features designed to cater to businesses of all sizes. It’s known for its extensive integrations and robust functionality.

RingCentral Support:

RingCentral offers 24/7 customer support, and while many users report positive experiences, some have noted variability in the quality of support received. Colorado businesses have mentioned that while help is available, the response times and resolution efficiency can sometimes lag, especially during peak hours.

RingCentral Apps:

The RingCentral app is a powerhouse, combining messaging, video, and phone into one platform. Users love the seamless integration with other tools and the ability to customize features. However, with more features comes more complexity, and some find the app’s learning curve a bit steep.

RingCentral Devices:

RingCentral provides a wide selection of compatible devices, from desk phones to conference room setups. Users appreciate the quality and variety available but note that the cost can be higher compared to other providers like Crexendo.

RingCentral Online Reviews and Satisfaction:

RingCentral generally receives positive reviews for its comprehensive features and integrations. However, some businesses in Colorado have expressed concerns about pricing and the occasional complexity of the system. Despite this, many larger businesses and those needing a wide range of integrations report high satisfaction.

Comparing and Contrasting: Crexendo vs. RingCentral

Support:

Both offer 24/7 support, but Crexendo tends to receive higher praise for personalized service, whereas RingCentral, while generally reliable, can sometimes be inconsistent.

Apps:

Crexendo’s app is user-friendly and efficient, perfect for businesses that need simplicity and reliability. On the other hand, RingCentral’s app offers more features and integrations, suited for businesses looking for a comprehensive communication solution.

Devices:

Crexendo’s devices are praised for easy setup and integration, making them ideal for small to medium businesses. RingCentral offers a broader range of high-quality devices but at a potentially higher cost.

Online Reviews and Satisfaction:

Crexendo is often lauded for its customer service and ease of use, particularly by smaller businesses. RingCentral, while praised for its extensive features, sometimes receives criticism for pricing and complexity, though it remains a favorite among larger businesses or those needing extensive integrations.

Decision Time: Which is Right for Your Colorado Business?

When deciding between Crexendo and RingCentral, consider the size of your business, your need for customer support, the complexity of features you can manage, and your budget.

If you’re a small to medium-sized business in Colorado looking for a user-friendly system with excellent customer support, Crexendo might be the right fit. Its intuitive design and responsive support make it an excellent choice for businesses that need reliability and simplicity.

On the other hand, if you’re a larger business or one that requires a wide range of features and integrations, RingCentral might be more up your alley. Its comprehensive app and extensive device options make it ideal for businesses looking to scale up and integrate their communication systems with other tools.

While Crexendo and RingCentral are prominent players in the cloud-based phone system market, it’s worth considering alternative Unified Communications as a Service (UCaaS) options that might better suit your business’s unique needs. Solutions like 8×8, Vonage, and Cisco Webex are also noteworthy.

What other phone systems are available?

8×8

8×8 offers a range of services from voice, video, to chat communication solutions, known for its robust analytics and international calling capabilities. It’s a great option for businesses looking to expand globally or those who need detailed insights into their communications.

Vonage

Vonage provides a flexible, scalable solution that integrates with a wide array of other business applications. This makes it an ideal choice for businesses looking for a highly customizable system that can adapt and grow with their needs.

Cisco Webex

Cisco Webex is another powerful contender, offering not just voice services but a comprehensive suite of collaboration tools. Known for its security and reliability, it’s a go-to for larger enterprises or businesses with stringent security requirements.

When considering these alternatives, think about the specific needs of your business. Are you planning to expand globally? Do you need advanced analytics or a high level of customization? Is security your top priority? Each system has its strengths and might offer particular features that align better with your business goals and operational style.

In the end, the best UCaaS provider for your Colorado business will depend on a careful assessment of your needs, budget, and future plans. Don’t hesitate to request demos, read up on user reviews, and even reach out to other local businesses to understand their experiences. Your phone system is a crucial investment in your company’s communication and productivity, so it’s worth exploring all your options to find the perfect fit.

Final Thoughts

Both Crexendo and RingCentral offer unique benefits and potential drawbacks. Your choice will depend on your specific business needs, size, and the level of complexity you’re prepared to manage. Consider what aspects are most critical to your business in Colorado, whether it’s customer support, app functionality, device selection, or user reviews. By weighing these factors, you’ll be able to choose a phone system that not only meets your immediate needs but also supports your business’s growth and success in the long term.