Most “certified technician” claims in printer repair are unverifiable marketing language. Here’s what Canon’s real ATSP certification actually covers, what to ask HP, Epson, Kyocera, and Xerox repair providers instead of an acronym, and how to verify credentials before you let anyone touch your equipment.

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Choosing the best copier partner for your business is important and not all about the device. Dive in to consider the other factors that should go into your decision.