UCaaS Isn’t One-Size-Fits-All: Why Colorado Businesses Need Local Support for Platforms Like Intermedia

In today’s hybrid work world, unified communications are no longer optional—they’re mission-critical. You might already be considering a platform like Intermedia, and with good reason. Their UCaaS (Unified Communications as a Service) solutions offer cloud-based phone systems, video conferencing, team chat, secure email, and more—all under one umbrella.

But here’s the thing: even the most powerful UCaaS platform won’t deliver full value without the right support strategy, especially when you’re running a business right here in Colorado. That’s where ABT steps in—not just as a reseller, but as your local technology partner that brings Intermedia’s tools to life in ways that fit your unique business goals.

🔎 What Is UCaaS, and Why Does It Matter to Your Colorado Business?

UCaaS, or Unified Communications as a Service, is a cloud-based solution that combines your phone system, video conferencing, messaging, and collaboration tools into a single platform. Think of it as the digital communications hub that keeps your entire team connected—whether they’re in your Denver office, working remotely in Boulder, or on-site in Colorado Springs.

With UCaaS, you’re no longer tied to outdated phone lines or scattered apps. Everything works together seamlessly, and better yet, it’s all hosted in the cloud—meaning fewer headaches for your IT team and more flexibility for your staff.

🌐 Why Intermedia Is a Popular Choice for UCaaS

There’s no doubt Intermedia has built a strong reputation in the UCaaS space. As a national provider, they offer a suite of robust tools designed for businesses just like yours:

• Cloud PBX for reliable, business-grade calling

• Voicemail to email transcription so you never miss a detail

• Video conferencing with integrated screen sharing

• Business email hosting with advanced spam filtering

• Secure file sharing via Intermedia’s AnyMeeting and SecuriSync

• HIPAA, GDPR, and SOC 2 compliance for peace of mind

It’s a powerful platform—and one we often recommend. But here’s the catch: having the right UCaaS platform is only half the equation. The real difference comes from how it’s implemented, supported, and optimized for your specific needs.

🏔️ The Local Support Gap: What Intermedia Can’t Do for You (But ABT Can)

When you go directly through a national UCaaS provider like Intermedia, you get the tools—but not the hands-on help you often need to use them effectively. That’s a risk, especially when you’re operating in a fast-evolving market like Colorado, where every industry—from cannabis to construction—has unique communication needs and compliance requirements.

Here’s what Intermedia can’t provide that ABT can:

✅ On-Site Installation and Setup

We don’t just drop-ship phones and leave you guessing. ABT sends experienced techs to your location—whether you’re in Fort Collins, Grand Junction, or down south in Trinidad—to handle complete system installation.

✅ Custom Network Assessments

Poor call quality often comes down to weak infrastructure. We evaluate your bandwidth, routers, firewalls, and internal network to make sure your UCaaS solution performs at its best.

✅ Tailored Staff Training

We train your employees—onsite or remotely—to use every feature of the Intermedia platform. No long hold times. No impersonal YouTube tutorials. Just human help, from people who live and work where you do.

✅ Colorado-Centric Compliance Support

Many industries in our state face heavy regulations. ABT understands the nuances of HIPAA, FINRA, and METRC compliance and how your communications system can support (not hinder) those efforts.

💡 Real-World Example: UCaaS Success in the Centennial State

Let’s say you’re a law firm in Colorado Springs. You’ve outgrown your legacy phone system, and your team needs better remote call handling and secure document sharing. You choose Intermedia for its robust UCaaS features—but without ABT, you’re stuck trying to configure VoIP settings on your own, train your paralegals, and troubleshoot call quality issues.

Now, imagine working with ABT. We perform a quick site survey, ensure your network is optimized, configure your call routing, and provide a live training session for your team. The result? You’re up and running fast—with fewer issues, less downtime, and better communication from day one.

🔁 Intermedia vs. Other UCaaS Platforms: How ABT Helps You Choose the Right Fit

We like Intermedia because it offers excellent reliability, uptime, and integration—but we also work with other platforms like RingCentral, Zoom Phone, and 8×8 when they better suit a client’s needs.

Unlike national providers, ABT isn’t locked into a single brand. We act as your technology advisor, guiding you through:

• Platform comparisons

• Cost-benefit analysis

• Feature matching based on your workflow

• IT and security integrations

You get an unbiased recommendation—and if Intermedia is the right fit, we implement it the right way.

🔧 How ABT Maximizes the Value of Your UCaaS Investment

The beauty of cloud communication is flexibility—but that also means you need a partner who can help you adapt and grow with it. When you work with ABT, you gain a team that supports you at every step:

• ✅ Local Help Desk Support (no offshore call centers)

• ✅ Ongoing feature optimization—we’ll make sure you’re actually using what you’re paying for

• ✅ VoIP disaster recovery planning

• ✅ Security integration with smart access control and managed IT services

• ✅ Scalable solutions that grow with your team and locations

We’re not just setting up phones—we’re helping you build a better-connected business.

🚀 Ready to Upgrade Your Communications Platform?

Whether you’re looking at Intermedia or just starting your UCaaS journey, ABT is here to help you make smarter, more strategic technology decisions. We don’t believe in one-size-fits-all. We believe in custom solutions for Colorado businesses, backed by local knowledge, trusted support, and 20+ years of industry experience.

Let’s talk UCaaS—and how to make it work for you.

📞 Call us today or 📅 Schedule your free UCaaS consultation

✅ Final Thoughts

If you’re tired of dropped calls, confused employees, and support tickets that take days to resolve, it’s time for a UCaaS solution that’s truly built around your business. With platforms like Intermedia and the local expertise of ABT, you get the best of both worlds: enterprise-grade tools and hands-on guidance.

Your communications shouldn’t hold you back. With ABT, they’ll move you forward.