What are the most important considerations in updating your copier contract?

Updating your copier contract is an important decision that can have a significant impact on your office’s efficiency and budget. Finding the best copier company is only the first step. Identifying the most important considerations when updating your copier contracts can save you time and money immediately and over the course of the contract:

The most important considerations in updating your contract?

  1. Assess Current Needs: Begin by evaluating your current copying needs. Determine the volume of copies and prints your office requires on a monthly basis. This assessment will help you choose a contract that aligns with your usage.
  2. Technology and Features: Consider the age and capabilities of your existing copier. Technology evolves rapidly, and newer copiers may offer advanced features such as faster printing, wireless connectivity, and enhanced security. Ensure your updated contract provides access to the latest technology that can benefit your business.
  3. Cost Structure: Examine the cost structure of your copier contract. Understand the pricing model, including monthly fees, overage charges, and any additional costs for maintenance, supplies, or upgrades. Look for a contract that offers transparent and competitive pricing.
  4. Service and Maintenance: Maintenance and service are critical components of any copier contract. Ensure the contract includes regular servicing to keep your copier running smoothly. Consider whether you need 24/7 support or if standard business hours suffice.
  5. Service Response Time: Response time for service requests is essential, especially if your copier is a mission-critical device. Negotiate a service level agreement (SLA) that guarantees a prompt response and resolution of issues.
  6. Supplies and Consumables: Determine how supplies and consumables such as toner and paper are handled. Some contracts may include these items, while others charge separately. Clarify who is responsible for ordering and replenishing supplies. We recommend a contract that auto replenishes your devices by identifying the toner supplies you need, before you need them.
  7. Security Features: With the increasing importance of data security, ensure your copier contract addresses security features. Copiers can store sensitive information, so look for options like data encryption, user authentication, and secure print release.
  8. Scalability: Consider your company’s growth plans. Choose a copier contract that can scale with your needs. This way, you won’t outgrow your copier or face penalties for excessive usage.
  9. Contract Duration: Decide on the contract duration that suits your business. Some contracts are short-term, while others are multi-year agreements. Consider your organization’s stability and how long you expect to need the copier.
  10. Exit Clauses: Examine the contract’s terms for termination or upgrades. Ensure you have options for ending the contract if your needs change or if the copier no longer meets your requirements.
  11. Vendor Reputation: Research the reputation of the copier vendor or service provider. Read customer reviews, ask for references, and assess their track record for reliability and customer support.
  12. Contract Renewal Terms: Pay attention to the renewal terms. Some contracts may auto-renew unless you provide notice, while others require renegotiation. Make sure you’re comfortable with the renewal process. The best time to consider your copier contract is 3-5 months before the old contract is scheduled to come due.
  13. Environmental Impact: Consider the copier’s environmental impact. Look for energy-efficient models and inquire about recycling programs for old devices.
  14. Legal and Compliance: Ensure the contract complies with all legal requirements and regulations in your jurisdiction. This may include data protection laws and lease agreement guidelines.
  15. Negotiation: Don’t hesitate to negotiate the terms of the contract to better align them with your needs and budget. Vendors are often open to adjustments to win your business.

Updating your copier contract is an opportunity to optimize your office equipment and services to meet the specific needs of your organization. Careful consideration of these factors will help you make an informed decision that benefits your business in the long run. Once you’ve found a copier contract that works best for your business, it’s time to identify the best copier service agreements.


What should you look for in a copier service and toner subscription?

When it’s time to evaluate you’re your copier contract, the same can be said about your copier service contract.  Some copier vendors will require you to use their copier service contract, but at ABT we’ll service your devices whether you use us as your vendor or not.  We want to help you maintain uptime.

When considering a copier service and toner subscription, there are several important factors to look for to ensure that you receive the best value and support for your office equipment. Here’s what you should consider:

Reliability and Response Time:

The service provider should offer reliable and timely support. Look for a provider with a track record of quick response times to service requests to minimize downtime. At ABT, we work to respond within an hour and to have you scheduled within 4. 

Comprehensive Maintenance:

Ensure that the service agreement covers routine maintenance, including cleaning, inspections, and preventive measures to keep your copier functioning optimally.

Availability of Parts:

Check if the service provider has access to a wide range of replacement parts. Quick availability of parts is crucial to minimizing downtime in case of breakdowns.

Toner and Supplies:

A toner subscription should provide a steady supply of toner cartridges and other necessary supplies. Verify that the subscription includes delivery and replacement services, so you never run out of essential materials.

Monitoring and Reporting:

Consider whether the service includes monitoring and reporting features. Some providers offer remote monitoring to track copier usage and performance, allowing for proactive maintenance and cost control.

User Training:

A good service provider should offer training for your staff on how to use the copier efficiently and effectively, reducing user-related issues and increasing productivity. At ABT, we offer a Customer Success Specialist to help you and your team to get acquainted with your new devices.

Customized Solutions:

Look for a service that can tailor its offerings to your specific needs. Not every office requires the same level of service, so flexibility is crucial.

Transparency in Pricing:

Ensure that the pricing structure is transparent and all-inclusive. Hidden fees can lead to unexpected costs.



Consider whether the service can adapt to your organization’s changing needs. Your copier requirements may evolve, and your service should be able to accommodate those changes.

Security Features:

With the increasing importance of data security, inquire about the security features included in the copier service. This should cover data encryption, secure print release, and user authentication.

Environmental Considerations:

If environmental sustainability is a priority for your organization, look for a provider that offers eco-friendly options, such as energy-efficient copiers and recycling programs for old equipment and consumables.

Contract Terms:

Carefully review the contract terms, including the length of the agreement, termination clauses, and renewal terms. Ensure that the contract aligns with your business’s budget and plans.

Customer Support:

Evaluate the quality of customer support provided by the service provider. Can you easily reach their support team, and do they have a reputation for excellent customer service?

Vendor Reputation:

Research the reputation of the service provider. Read customer reviews, ask for references, and assess their track record for reliability and customer satisfaction.

Billing and Invoicing:

Understand the billing and invoicing process. It should be clear and easy to manage, with no surprises in your monthly bills.

Legal and Compliance:

Ensure that the copier service complies with all legal requirements and regulations in your jurisdiction, especially regarding data privacy and lease agreements.


The service should be adaptable to your unique needs and preferences. It should offer various service levels and toner subscription options to choose from.

By carefully considering these factors when evaluating copier service and toner subscription providers, you can make an informed decision that best meets the needs of your organization and helps you maintain a smoothly running office environment while managing costs effectively.

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