Yesterday, Microsoft released the Windows 10 March 2021 Security Update which has been found to cause some users to experience system crashes when attempting to print from their computer.
Users are experiencing these crashes when printing to devices from many different manufacturers, including Kyocera devices.
What happened?
Microsoft released a security update yesterday that is causing printers to crash with blue screen of death then they print. What we have found is that issue is originating from Microsoft, NOT the devices.
If you’ve found your machine has been affected then you can see our recommendations below to share with your team or your IT department for an immediate fix.
Your team will need to uninstall the Microsoft update.
What is the issue?
Two recent Windows 10 Security updates were released on Tuesday, March 9th, 2021 which are resulting in serious system crashes (known as BSOD or Blue Screen of Death) when they attempt to print. This is impacting multiple brands of printers, including Kyocera, Ricoh, Zebra and others.
The Windows 10 updates, called KB5000802 and KB5000808, are part of routine Microsoft security updates which are installed on a user’s computer automatically. As a result, a significant portion of your users may experience these crashes when they use their printers.
What is the solution?
Microsoft has removed the affected software from future automatic security updates, however, many users may already have these updates installed. The solution for these customers is to manually uninstall the affected Microsoft updates. To help you with this, the Kyocera technical support team has created a technical bulletin which is available on MyKyocera for download.
Log onto MyKyocera and Download the Windows 10 Security Update technical bulletin here:
https://mykyocera.kyoceradocumentsolutions.us/en/my-kyocera/technical-support0/announcements.html
We understand how frustrating this will be for our customers and the burden that this will place upon our support teams, and we are committed to providing you with the best technical support possible. We will update the above technical bulletin on MyKyocera with any additional support information that becomes available regarding this Windows 10 Security Update issue. Thank you very much for your support!
We have also found some in-house fixes you can share with your team:
FIX: uninstall the latest Microsoft Update-
- Start by going to search (next to your start button, or right click on your start button and choose search- and type in “Update History”
2. Then choose uninstall updates-
3. Then choose the KB5000802/KB5000808 from the list, you will see, right click and choose uninstall and follow the prompts to uninstall. Then reboot your workstation and it should be fixed.
If you find you need further assistance, please reach out to the ABP Help desk.