What to Do When Your Copier Company Isn’t Providing Great Service

When your copier company isn’t delivering the level of service you need, it can have a ripple effect throughout your business. From unexpected downtime to inefficient workflows, poor service from a copier provider can slow down productivity, frustrate employees, and even impact your bottom line. If you’re constantly dealing with service delays, recurring issues, or a lack of support when you need it most, it may be time to reevaluate your copier service contract and consider switching to a provider that prioritizes your business.

At ABT, we understand how critical reliable printing and copying solutions are to your daily operations. Whether you’re running a small office or managing a large enterprise, keeping your office equipment in peak condition is essential. That’s why a Managed Print Services (MPS) plan is one of the best ways to ensure your copiers and printers are consistently maintained for optimal performance and minimal downtime. If your current provider isn’t meeting expectations, exploring new options—especially with a multi-manufacturer dealership like ABT—can help you find the right solution that aligns with your business needs.

Let’s dive into how poor copier service affects your business, why a managed service plan is a game-changer, and how a copier contract evaluation can help you determine the best path forward.

How Poor Copier Service Impacts Your Business

When your copier company isn’t providing great service, the consequences go beyond minor inconveniences. Here’s how poor copier maintenance and support can negatively affect your business:

1. Increased Downtime and Workflow Disruptions

Printers and copiers are essential to daily operations, and when they stop working, productivity grinds to a halt. If you’re constantly waiting for service technicians or dealing with recurring breakdowns, your team is wasting valuable time. A slow response from your copier provider can mean missed deadlines, frustrated employees, and lost revenue.

2. Hidden Costs Add Up Quickly

Poor service often leads to more frequent repairs, higher printing costs, and wasted supplies. When your copier isn’t functioning efficiently, it consumes more toner, wastes paper, and requires frequent maintenance—costs that quickly add up. Without a proactive maintenance plan, you may find yourself paying more for emergency service calls and replacement parts than you would with a structured service agreement.

3. Security Risks and Compliance Issues

Today’s copiers and printers are sophisticated devices that store and process sensitive data. A poor service provider may not keep your firmware updated, leaving your business vulnerable to security threats. If your copier isn’t properly maintained, it can become a weak point in your network, exposing confidential information and potentially violating industry compliance standards.

4. Lack of Scalability and Innovation

As your business grows, your copier needs may evolve. If your current provider doesn’t offer flexible solutions or cutting-edge technology, you could be stuck with outdated equipment that limits your efficiency. A provider that doesn’t assess your business’s changing needs can leave you with inefficient workflows and increased operational costs.

Why a Managed Print Services (MPS) Plan Ensures Peak Performance

If your copier provider is failing you, one of the best ways to take control of your print environment is through a Managed Print Services (MPS) plan. An MPS program is designed to proactively manage and maintain your print fleet, ensuring your equipment stays in optimal condition while reducing costs.

Here’s how an MPS plan can benefit your business:

1. Proactive Maintenance Reduces Downtime

Instead of waiting for a copier to break down before scheduling a service call, an MPS provider monitors your devices in real time, detecting potential issues before they escalate. This proactive approach significantly reduces equipment downtime and ensures your team stays productive.

2. Cost Control and Predictable Budgeting

An MPS plan consolidates all your printing expenses into a predictable monthly fee, covering maintenance, supplies, and service. With an optimized print strategy, you eliminate the surprise costs associated with emergency repairs, excessive toner usage, and inefficient devices.

3. Automated Supplies Management

Running out of toner or dealing with supply shortages can be frustrating. With MPS, your devices automatically track toner levels and reorder supplies before you run out, ensuring your team never experiences unnecessary downtime.

4. Enhanced Security and Compliance

A trusted MPS provider ensures your copiers and printers remain secure through firmware updates, data encryption, and user authentication controls. This reduces the risk of data breaches and helps you stay compliant with industry regulations.

5. Scalable Solutions Aligned to Your Business

Whether you need a single device or an entire fleet of copiers, an MPS provider can customize solutions to fit your workflow, budget, and growth plans. This flexibility ensures that your printing infrastructure scales with your business.

Is It Time to Upgrade? Why Switching to ABT May Be the Best Option

If your copier provider isn’t delivering the service you need, it might be time to consider switching to a provider that truly understands your business goals. At ABT, we take a customer-first approach, offering:

✅ Multi-Manufacturer Options – Unlike single-brand dealers, we offer copiers and printers from leading brands like Canon, HP, Kyocera, Epson, Roland, and Xerox, allowing us to recommend the best device for your business—not just what one brand offers.

✅ Expert Copier Contract Evaluations – Our team will review your current service agreement, costs, and print environment to identify areas for improvement and potential savings.

✅ Fast, Reliable Service – We pride ourselves on quick response times and proactive maintenance, ensuring your office equipment operates at peak performance.

✅ Scalable MPS Solutions – Whether you need a cost-effective single-printer setup or a fully managed enterprise print solution, we customize plans to align with your business goals.

Get a Copier Contract Evaluation to Find the Best Solution

If you’re unhappy with your current copier service, the first step in making a smarter decision is to evaluate your copier contract. A copier contract evaluation can help you:

🔍 Identify hidden costs and inefficiencies in your current agreement

📉 Analyze total cost of ownership (TCO) to determine if an upgrade makes financial sense

📊 Assess your print environment to ensure your equipment matches your business needs

📑 Compare service levels and response times to see if you’re getting the best support

At ABT, we offer a no-obligation copier contract evaluation to help you make an informed decision about your print environment. Whether you’re looking to renegotiate your contract, upgrade to a more efficient device, or switch to a more reliable service provider, we’re here to help.

Don’t Settle for Poor Copier Service – Make the Switch Today

Your copier and printer fleet should support your business—not slow it down. If your current provider isn’t delivering the service, responsiveness, or cost savings you deserve, it’s time to explore a better solution.

With ABT’s multi-manufacturer expertise, proactive MPS solutions, and top-tier customer service, we’re here to help you optimize your print environment and keep your business running smoothly.

📞 Ready to take the next step? Contact us today for a copier contract evaluation and discover how we can enhance your office technology with better service, lower costs, and cutting-edge solutions.

Don’t let poor copier service hold you back—make the switch to ABT and experience the difference of working with a trusted partner. 🚀